We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Filtering emails to Folders

  • 1 reply
  • 0 have this problem
  • 1 view
  • Last reply by Matt

John Cheesbrough
John Cheesbrough
more options

I have used message filters for some years with complete success. Recently when an email is moved by a filter, either on initial receipt or on manual run, the message appears in the correct folder okay but is not removed from the inbox. i.e. it appears in both. If I delete it from the inbox it gets deleted from the folder as well. !! I am not aware of having changed any settings. Can anyone explain where I'm going wrong, please? John

I have used message filters for some years with complete success. Recently when an email is moved by a filter, either on initial receipt or on manual run, the message appears in the correct folder okay but is not removed from the inbox. i.e. it appears in both. If I delete it from the inbox it gets deleted from the folder as well. !! I am not aware of having changed any settings. Can anyone explain where I'm going wrong, please? John

All Replies (1)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

are you using unified folder, all folders or something else in your folder view?

There have been issues with some folders not updating unless you go to another folder and then come back. Then there have been issues with the unified folders.

So more information please, including if the problem account is IMAP or POP.