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Won't open mailbox after crash

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  • Last reply by rfx2006

rfx2006
rfx2006
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I lost power to my PC when Thunderbird was running (thanks electrician who tripped the whole fusebox!). Since then despite everything I have tried Thunderbird will not open my mailbox. I get the screen 'Set Up Your Existing Email Address' shown in the screenshot. I can see my address book.

I have tried creating a new profile, copying across all the data from the profile in use until yesterday and changing the profiles.ini to point to the new profile. If I start using the profile manager (thunderbird -p) it shows the new profile but if I click it then I still get the same screen shown in the screenshot.

After looking at other support pages I tried deleting the .lock files and rebooting, still the same.

Under the troubleshooting information I can see the correct profile folder and open it, if I click about::profiles then the correct profile is in use.

It is a bit more complicated as I had the profile on a NAS drive but I have created a new profile on the PC and copied all the data in the profile directory to the local profile folder. Still the same results.

Edited: After trying a couple of other things - import into a new profile from the currant one, still same results, and changing the installs.ini file to match the profiles.ini one, also same results, I have uploaded a couple more pictures after looking again at other support questions.

I am on version 115.10.1 (32-bit)

Thanks for any help.

I lost power to my PC when Thunderbird was running (thanks electrician who tripped the whole fusebox!). Since then despite everything I have tried Thunderbird will not open my mailbox. I get the screen 'Set Up Your Existing Email Address' shown in the screenshot. I can see my address book. I have tried creating a new profile, copying across all the data from the profile in use until yesterday and changing the profiles.ini to point to the new profile. If I start using the profile manager (thunderbird -p) it shows the new profile but if I click it then I still get the same screen shown in the screenshot. After looking at other support pages I tried deleting the .lock files and rebooting, still the same. Under the troubleshooting information I can see the correct profile folder and open it, if I click about::profiles then the correct profile is in use. It is a bit more complicated as I had the profile on a NAS drive but I have created a new profile on the PC and copied all the data in the profile directory to the local profile folder. Still the same results. Edited: After trying a couple of other things - import into a new profile from the currant one, still same results, and changing the installs.ini file to match the profiles.ini one, also same results, I have uploaded a couple more pictures after looking again at other support questions. I am on version 115.10.1 (32-bit) Thanks for any help.
Attached screenshots

Modified by rfx2006

Chosen solution

After a lot more searching and trying other things a very old mozillazine article lead me to this support article: https://support.mozilla.org/en-US/questions/1280774

I have the same symptoms (could see the address book) and have multiple prefs.js files. I had to go back two versions to find one with entries for "mail.account" but after putting that one in place I now have two of my four email boxes back. Only one day lost resolving this issue :-(

I think I can get the other two back as they are Gmail accounts where I think all email is saved on the server as well.

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rfx2006
rfx2006 Question owner
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Chosen Solution

After a lot more searching and trying other things a very old mozillazine article lead me to this support article: https://support.mozilla.org/en-US/questions/1280774

I have the same symptoms (could see the address book) and have multiple prefs.js files. I had to go back two versions to find one with entries for "mail.account" but after putting that one in place I now have two of my four email boxes back. Only one day lost resolving this issue :-(

I think I can get the other two back as they are Gmail accounts where I think all email is saved on the server as well.