Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

"Having trouble loading that page"

  • 4 replies
  • 0 have this problem
  • 1 view
  • Last reply by cor-el

more options

Greetings, every so often I'm having an issue loading pages for certain sites that aren't sketchy at all. The most recent one is TireRack.com. I'm shopping for tires for my car and Firefox is loading all the other sites I've visited but it won't load any page from TireRack. They are a legitimate shopping site. It happens from results of a Google search but I've also tried typing the main page of the site's address into the address bar, clicking various other links that display below the actual search result that go to other pages within the site, etc. The site loads fine in both Chrome and Edge. This happens every so often and it's always a legitimate site and the exact same behavior. I can't recall any other specific sites at the moment but it's enough to have me pretty irritated today as when I'm shopping I like to have multiple tabs open with all my options for comparison and price considerations and today I have to have one of them open in a different browser which makes it much more difficult to keep tabs on especially where I'm used to only having one browser open for all instead of having to remember that one of my options is open in another browser. I have glanced through my browser setting as well as my windows security settings but I could spend hours in there trying to figure out things and potentially breaking other things myself, which I don't like doing. Any suggestions or other info on what could be going on will be much appreciated, and thanks in advance.

Ray.

Greetings, every so often I'm having an issue loading pages for certain sites that aren't sketchy at all. The most recent one is TireRack.com. I'm shopping for tires for my car and Firefox is loading all the other sites I've visited but it won't load any page from TireRack. They are a legitimate shopping site. It happens from results of a Google search but I've also tried typing the main page of the site's address into the address bar, clicking various other links that display below the actual search result that go to other pages within the site, etc. The site loads fine in both Chrome and Edge. This happens every so often and it's always a legitimate site and the exact same behavior. I can't recall any other specific sites at the moment but it's enough to have me pretty irritated today as when I'm shopping I like to have multiple tabs open with all my options for comparison and price considerations and today I have to have one of them open in a different browser which makes it much more difficult to keep tabs on especially where I'm used to only having one browser open for all instead of having to remember that one of my options is open in another browser. I have glanced through my browser setting as well as my windows security settings but I could spend hours in there trying to figure out things and potentially breaking other things myself, which I don't like doing. Any suggestions or other info on what could be going on will be much appreciated, and thanks in advance. Ray.

All Replies (4)

more options

Show what you're getting. Did you try with Firefox in Troubleshoot Mode? Here is what I get. see screenshot

Helpful?

more options

This is an example. Sometimes it's "doubleclick" but most of the time it's "googleadservices". It's also happening with all my browsers now.

Modified by Ray Dunne

Helpful?

more options

What security software ate you running? Does it happen when Firefox is in Troubleshoot mode? Who are you using for DNS on your computer and router?

Your 1st screenshot shows that it cannot find the site. Smells like DNS.

Helpful?

more options

Hi Ray. Could you please keep the discussion in this thread and not create multiple threads about the same subject. I've locked the other threads you recently created about this subject.

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.