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Firefox update 127.0.2 (64-bit)

  • 2 replies
  • 2 have this problem
  • 116 views
  • Last reply by zebra5ive

zebra5ive
zebra5ive
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Latest update (127.0.2) erased all my data. Gone are my bookmarks, passwords, sign-in shortcuts, history, etc. and I'm trying not to panic. Most of my passwords are backed up but my bookmarks are gone as is all my sign-in shortcuts, etc.

I always try to keep updated and never have had a problem with anything other than having to relearn a few new things; but this is a first for me.

'''Latest update (127.0.2) erased all my data.''' Gone are my bookmarks, passwords, sign-in shortcuts, history, etc. and I'm trying not to panic. Most of my passwords are backed up but my bookmarks are gone as is all my sign-in shortcuts, etc. I always try to keep updated and never have had a problem with anything other than having to relearn a few new things; but this is a first for me.

Chosen solution

Hi

This support article should help:

https://support.mozilla.org/en-US/kb/recover-user-data-missing-after-firefox-update

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All Replies (2)

Paul
Paul
  • Moderator
  • Top 10 Contributor
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Chosen Solution

Hi

This support article should help:

https://support.mozilla.org/en-US/kb/recover-user-data-missing-after-firefox-update

zebra5ive
zebra5ive Question owner
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Paul,

Thank you so much. Have been using computers forever, but being self taught means I skipped way too much. The link you provided did the trick and after following the instructions -blam!- Firefox was back to my particular normal and it was all there waiting for me. I've taken notes & learned something new. I'm at least 1/32th of an inch taller.

Again, Thank you. kriss the tall(er)