Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Changed Comcast password, now TB can't get in

  • 2 replies
  • 0 have this problem
  • 24 views
  • Last reply by jMac

jMac
jMac
more options

I changed my Comcast password, and TB won't work and asks me for the new password. I give it my new password, but it doesn't work.

Does Comcast use the same password for my online account as my main email, or are they different?

How can I fix this problem?

PS - I can log on and receive email to me but I can't send email - even to myself. It asks for the password but it doesn't work.

Added - I tried to install TB on a new computer. All I used to have to do is enter my email address and password and it would set it up. Now it says that is has to search for my XFinity ID (it shows my house address), but it can't find my Xfinity ID. Same problem?

I changed my Comcast password, and TB won't work and asks me for the new password. I give it my new password, but it doesn't work. Does Comcast use the same password for my online account as my main email, or are they different? How can I fix this problem? PS - I can log on and receive email to me but I can't send email - even to myself. It asks for the password but it doesn't work. ---------------- Added - I tried to install TB on a new computer. All I used to have to do is enter my email address and password and it would set it up. Now it says that is has to search for my XFinity ID (it shows my house address), but it can't find my Xfinity ID. Same problem?

Modified by jMac

All Replies (2)

jMac
jMac Question owner
more options

--- moved to question ---

Modified by jMac

Helpful?

jMac
jMac Question owner
more options

Well, about 5 hours after the problem started, it seems to have cleared up, and I didn't change anything. Maybe it was an Xfinity/comcast problem. At least it seems to be working, albiet slowly.

Well, now it quit working again.

Modified by jMac

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.