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  • 1 reply
  • 1 has this problem
  • 6 views
  • Last reply by DavidGG

graybird
graybird
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My Thunderbird email suddenly stopped working and ask me to enter password. That still does not work. Tried changing password and still not working????

My Thunderbird email suddenly stopped working and ask me to enter password. That still does not work. Tried changing password and still not working????

All Replies (1)

DavidGG
DavidGG
  • Top 10 Contributor
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Which is your email provider? Post a screenshot of your account settings (without revealing any passwords) and of the error message you get, if any.

Read the following article in the meantime to see possible causes of the problem:

https://support.mozilla.org/kb/cannot-receive-messages

In particular, if you're using a VPN, disable it and see whether that makes the problem go away. If it does, check whether your VPN has an option called split tunneling which would allow you to let Thunderbird bypass the VPN.

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