Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Add-ons don't update when I restart Firefox.

AnonymousUser
AnonymousUser
more options

I'm pretty sure this is a mozilla problem, and not an individual add-on problem. When I update my add-ons to newer versions, I get the "restart firefox" button, which has worked fine up until a few weeks ago. But now when I hit that, firefox restarts, but nothing updates. It just still presents me with "restart firefox". I've also restarted my computer (windows 7, if that makes any difference), and still no difference. I think I'm running the latest version of firefox too.

This happened

Every time Firefox opened

== a few weeks ago, when I updated my add-ons.

I'm pretty sure this is a mozilla problem, and not an individual add-on problem. When I update my add-ons to newer versions, I get the "restart firefox" button, which has worked fine up until a few weeks ago. But now when I hit that, firefox restarts, but nothing updates. It just still presents me with "restart firefox". I've also restarted my computer (windows 7, if that makes any difference), and still no difference. I think I'm running the latest version of firefox too. == This happened == Every time Firefox opened == a few weeks ago, when I updated my add-ons.

All Replies (2)

the-edmeister
the-edmeister
  • Moderator
more options

Try resetting the Extension Manager. With Firefox closed, rename the following files in your profile folder: extensions.cache extensions.ini extensions.rdf and compatibility.ini They'll be re-created when you open Firefox.

Note : Although unwanted files/folders can be deleted, renaming them is generally considered a safer option. This achieves the same result, but allows the user to retrieve any possibly required information from them later on. In the case above, rename the above 4 files as , 'extensionsOLD.ini', 'extensionsOLD.cache', 'extensionsOLD.rdf, 'compatibilityOLD.ini'

Making sure Firefox closed: http://kb.mozillazine.org/Kill_application Profile location: http://kb.mozillazine.org/Profile_folder You may need to show hidden files to locate your profile (W2K & WinXP): http://www.microsoft.com/windowsxp/us.../hiddenfiles.mspx

AnonymousUser
AnonymousUser Question owner
more options

Thanks for your reply!

I'm not entirely sure which files I'm supposed to be renaming though. When I opened my extensions folder, all I got was (uploaded photo), and both of those folders were empty, even after I showed hidden files.

Also, I have tried all of those ways to close firefox, and none of them have solved my problem.