Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

When I start Firefox I get an error message

  • 1 reply
  • 1 has this problem
  • 4 views
  • Last reply by rjohnson19

AnonymousUser
AnonymousUser
more options

When I go to start Firefox I double-click the icon and it says 'Windows cannot find X:/lib/deploy/jqs/ff/../../../../bin/jqsnotify.exe' with X being the letter of the hard drive. Also as a quick side note: whenever I try to use a web page that uses java (ej: RuneScape) Firefox will automatically crash without warning. I would be grateful to receive an answer to both of these questions. Thanks, Daniel P.S. I noticed that I am asked to 'Enter the text from the Tools > Addons > Extensions panel' and when I click on 'Add-ons' Firefox will crash.

This happened

Every time Firefox opened

== I cant remember

When I go to start Firefox I double-click the icon and it says 'Windows cannot find X:/lib/deploy/jqs/ff/../../../../bin/jqsnotify.exe' with X being the letter of the hard drive. Also as a quick side note: whenever I try to use a web page that uses java (ej: RuneScape) Firefox will automatically crash without warning. I would be grateful to receive an answer to both of these questions. Thanks, Daniel P.S. I noticed that I am asked to 'Enter the text from the Tools > Addons > Extensions panel' and when I click on 'Add-ons' Firefox will crash. == This happened == Every time Firefox opened == I cant remember

All Replies (1)

rjohnson19
rjohnson19
more options

Hi Daniel,

Sounds like you have a broken install of Java. Try uninstalling all versions of Java from Control Panel -> Add / Remove Programs, and then installing Java again.

Try disabling the Java Quick Starter in Tools -> Add-ons -> Extensions / Plug-ins. (If still crashing, try doing it in Diagnose Firefox issues using Troubleshoot Mode)

Do you see a Mozilla Crash Reporter dialog when you crash?

For us to see your crash report that you have submitted:

  1. Go to about:crashes in the Location Bar.
  2. Copy the blue links (beginning with bp-) and paste them here.

Finally, for further info, see Use the Java plugin to view interactive content on websites.