We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox crashing when playing You Tube videos

  • 2 replies
  • 2 have this problem
  • 11 views
  • Last reply by zzxc

more options

Just another crash report I got concerning the many crashes I have had lately while using Firefox 3.6.3 to watch You Tube videos. It crashes on several different You Tube channel videos, and it crashes when I attempt to watch playlists that I have created. It also crashes even faster when I am watching on Internet Explorer and Google Chrome.

Crash ID(s)

ID: fb817f25-4a61-4970-a331-b2ce32100528 Signature: nsStringBundleService::Release()

Just another crash report I got concerning the many crashes I have had lately while using Firefox 3.6.3 to watch You Tube videos. It crashes on several different You Tube channel videos, and it crashes when I attempt to watch playlists that I have created. It also crashes even faster when I am watching on Internet Explorer and Google Chrome. == Crash ID(s) == ID: fb817f25-4a61-4970-a331-b2ce32100528 Signature: nsStringBundleService::Release()

All Replies (2)

more options

Could you paste additional crash ID's in this thread? The report you submitted is nonspecific, so having more would help.

There are a few things you can try that might fix it:

  1. Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems: Disable your add-ons one at a time to see if one is at fault
  2. Upgrade to Firefox 3.6.4 beta, which prevents Flash from crashing the main Firefox process.
more options

Okay--where would I find the additional crash IDs that you need? I'd be happy to paste them in, but don't know where they are.

Also, I will try your other two suggestions to see if they help.

Thank you.