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Add-on updater is stuck trying to update Xmarks from 3.7.8 to 3.8.6 and I can't get past this to start Firefox.

  • 5 replies
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  • Last reply by silkphoenix

baw
baw
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Running Firefox 3.6.9 with Xmarks installed. When I launch Firefox the "Add-on updater" starts trying to update Xmarks from 3.7.8 to 3.8.6. I can't complete, skip or cancel this update - the updater just hangs - and I can't get past it to open Firefox.

Running Firefox 3.6.9 with Xmarks installed. When I launch Firefox the "Add-on updater" starts trying to update Xmarks from 3.7.8 to 3.8.6. I can't complete, skip or cancel this update - the updater just hangs - and I can't get past it to open Firefox.

Chosen solution

Can you open Firefox in the Firefox SafeMode?
http://support.mozilla.com/en-US/kb/Safe+Mode

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All Replies (5)

the-edmeister
the-edmeister
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Chosen Solution

Can you open Firefox in the Firefox SafeMode?
http://support.mozilla.com/en-US/kb/Safe+Mode

baw
baw Question owner
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Yes. Thanks (I didn't know about SafeMode). Should I tick the option to disable the add-on?

the-edmeister
the-edmeister
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Yes, if the new version of Xmarks is causing Firefox not to launch correctly disable it.

baw
baw Question owner
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Thanks for your help. Hopefully Xmarks developers will find and fix this in the next update.

silkphoenix
silkphoenix
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baw,

The latest version of Xmarks is 3.8.7 and it works with Firefox 3.6.9. You might want to completely uninstall your Xmarks and reinstall it again.