Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox crashes when loading Gmail, and random other pages, and freezes often.

  • 1 reply
  • 106 have this problem
  • 1 view
  • Last reply by wgcraper

more options

Firefox upgraded itself to 3.6.10 sometime last Friday, I believe, and every since I cannot get into gmail, and it freezes often. When I try to log into gmail it will crash immediately. Sometimes if I click "sign in" rather than hitting "enter" it will load, but will lock up or crash within minutes or seconds. It also will lock up if I have more than three or four tabs open, often when loading a video, and crashed while loading Nexis, which I use often for work to do research.

I have disabled add-ons, disabled extensions, run in safe mode, uninstalled and reinstalled, rebooted, downgraded, re-upgraded. Nothing has worked.

Firefox upgraded itself to 3.6.10 sometime last Friday, I believe, and every since I cannot get into gmail, and it freezes often. When I try to log into gmail it will crash immediately. Sometimes if I click "sign in" rather than hitting "enter" it will load, but will lock up or crash within minutes or seconds. It also will lock up if I have more than three or four tabs open, often when loading a video, and crashed while loading Nexis, which I use often for work to do research. I have disabled add-ons, disabled extensions, run in safe mode, uninstalled and reinstalled, rebooted, downgraded, re-upgraded. Nothing has worked.

All Replies (1)

more options

Problem does not seem to occur on a modern Win XP nebook with 1 gig RAM, but does on a relatively old laptop running Win 2000 with 98.5 MB ram.

Error message states that a script is running from a Firefox directory and asks to stop it. Crash occurs anyway!