Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Unable to Update Add-ins

  • 2 replies
  • 138 have this problem
  • 1 view
  • Last reply by workingjohn

more options

I cannot update any of my Add-ons. When I try, I get the following message (this is the one for Adobe Shockwave, though the same error appears for all the add-ins): "Firefox could not install the file at http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.xpi because: Unexpected installation error Review the Error Console log for more details. -203". I first noticed this when trying to download Google toolbar fro Google, but now I see the error message pops up whe I try to update any of my Add-ons. When I try to go the Error Console for any of the add-ons via the Options button, the Add-on module freezes up and I am forced to shutdown and reopen FF.

I cannot update any of my Add-ons. When I try, I get the following message (this is the one for Adobe Shockwave, though the same error appears for all the add-ins): "Firefox could not install the file at http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.xpi because: Unexpected installation error Review the Error Console log for more details. -203". I first noticed this when trying to download Google toolbar fro Google, but now I see the error message pops up whe I try to update any of my Add-ons. When I try to go the Error Console for any of the add-ons via the Options button, the Add-on module freezes up and I am forced to shutdown and reopen FF.

All Replies (2)

more options

Chosen Solution

more options

Thank you! Your solution worked perfectly. And I have my Google toolbar back!