Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

When I click on Options from the Tools Tab Firefox freezes.

  • 1 reply
  • 7 have this problem
  • 1 view
  • Last reply by cor-el

MickBar
MickBar
more options

When I click on Options from the Tools Tab Firefox freezes and I have no option but to CTRL/OPT/DEL.

When I click on Options from the Tools Tab Firefox freezes and I have no option but to CTRL/OPT/DEL.

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of your add-ons is causing your problem (switch to the DEFAULT theme: Tools > Add-ons > Themes). See Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems and Troubleshoot issues with plugins like Flash or Java to fix common Firefox problems

If it does work in Safe-mode then disable all your extensions and then try to find which is causing it by enabling one at a time until the problem reappears. You can use "Disable all add-ons" on the Safe mode start window to disable all extensions. You have to close and restart Firefox after each change via "File > Exit" (Mac: "Firefox > Quit"; Linux: "File > Quit")

Your above posted system details show outdated plugin(s) with known security and stability risks.

  1. Shockwave Flash 10.1 r53
  2. Java Plug-in 1.6.0_13 for Netscape Navigator (DLL Helper)

Update the Java plugin to the latest version.

Update the Flash plugin to the latest version.