We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I have Windows XP and when I try to install and run 3.6.13, it says the file is corrupted. I don't have any previous versions.

  • 1 reply
  • 4 have this problem
  • 1 view
  • Last reply by cor-el

jmccrear
jmccrear
more options

I have Windows XP operating system. I have never installed any version of mozilla firefox. When I try to install and run version 3.6.13, it says the file is corrupted. I have tried just running it. It said it was corrupted. Then I saved it to my computer and tried running it and it still said the file was corrupted.

I have Windows XP operating system. I have never installed any version of mozilla firefox. When I try to install and run version 3.6.13, it says the file is corrupted. I have tried just running it. It said it was corrupted. Then I saved it to my computer and tried running it and it still said the file was corrupted.

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

It is possible that your anti-virus software is corrupting the downloaded files or otherwise interfering with downloading files by Firefox.
You can try to disable the real-time (live) scanning of files in your anti-virus software temporarily to see if that makes downloading and installing work.