Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox is crashing - I have a diagnostic from Windows 7, where can I post it?

  • 3 replies
  • 11 have this problem
  • 22 views
  • Last reply by thecoach53

dvillard
dvillard
more options

Here is the diagnostic - please advise hwo to solve this issue:

Problem signature: 

 Problem Event Name:	APPCRASH
 Application Name:	plugin-container.exe
 Application Version:	1.9.2.4079
 Application Timestamp:	4d6fb663
 Fault Module Name:	ntdll.dll
 Fault Module Version:	6.1.7601.17514
 Fault Module Timestamp:	4ce7ba58
 Exception Code:	c0000005
 Exception Offset:	000222c2
 OS Version:	6.1.7601.2.1.0.768.3
 Locale ID:	1033
 Additional Information 1:	0a9e
 Additional Information 2:	0a9e372d3b4ad19135b953a78882e789
 Additional Information 3:	0a9e
 Additional Information 4:	0a9e372d3b4ad19135b953a78882e78
Here is the diagnostic - please advise hwo to solve this issue: Problem signature: Problem Event Name: APPCRASH Application Name: plugin-container.exe Application Version: 1.9.2.4079 Application Timestamp: 4d6fb663 Fault Module Name: ntdll.dll Fault Module Version: 6.1.7601.17514 Fault Module Timestamp: 4ce7ba58 Exception Code: c0000005 Exception Offset: 000222c2 OS Version: 6.1.7601.2.1.0.768.3 Locale ID: 1033 Additional Information 1: 0a9e Additional Information 2: 0a9e372d3b4ad19135b953a78882e789 Additional Information 3: 0a9e Additional Information 4: 0a9e372d3b4ad19135b953a78882e78

All Replies (3)

the-edmeister
the-edmeister
  • Moderator
more options

https://support.mozilla.com/en-US/kb/Firefox+crashes#Getting_help_with_your_crash

Type about:crashes in the URL bar and hit Enter.
Click the hyperlinks to bring up the Crash Report pages and copy'n'paste the URL of each of those reports into the message box here. We'll see if we can help you figure out what is causing those crashes to happen.

Jim
Jim
more options

Hi DVillard,

I had a similar problem also on Windows 7. I removed firefox and re-installed it, also check if your flash plugin is up-to-date. Seemed to cure it.

Cheers,

Jim

thecoach53
thecoach53
more options

Thanks sigot! Painless - Norton Security software deleted a needed file. The file is C:/Program Files(x86)/Mozilla Firefox/plugin-container.exe.

If that file is not there, you need to re-install Firefox, and then you should be good to go.