Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

What should I do when firefox asks if I want to download security update and I say yes, it says "Connecting to server", but then doesn't move on?

  • 1 reply
  • 1 has this problem
  • 2 views
  • Last reply by cor-el

more options

Every time (at least 7 times) Firefox prompts the "Download security update" and I respond "yes", it never gets past the "Connecting to server" stage. It doesn't matter if I'm online or if I'm working offline. It's always the same. If I wait for it, my computer goes to sleep after a few minutes.

Every time (at least 7 times) Firefox prompts the "Download security update" and I respond "yes", it never gets past the "Connecting to server" stage. It doesn't matter if I'm online or if I'm working offline. It's always the same. If I wait for it, my computer goes to sleep after a few minutes.

All Replies (1)

more options

For which Firefox version are you receiving that update prompt?

Firefox 3.6.x or Firefox 4 ?


Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data.