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Why does my new FF4 installation require a "Software Security Device" password even before setting up Sync?

  • 2 replies
  • 4 have this problem
  • 6 views
  • Last reply by I-Heart-FF

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Oh nevermind... I figured it out. It was asking for my master password prior to setting up an account.

Really, it should ask for a master password, not a "Software Security Device." What the heck is THAT anyway. At least provide a hint....

Oh nevermind... I figured it out. It was asking for my master password prior to setting up an account. Really, it should ask for a master password, not a "Software Security Device." What the heck is THAT anyway. At least provide a hint....

Chosen solution

  • Tools > Options > Advanced > Encryption: Certificates > Security Devices: Software Security Device
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Chosen Solution

  • Tools > Options > Advanced > Encryption: Certificates > Security Devices: Software Security Device
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Yes, thanks for the confirmation. That's it.