I've used Firefox for years at this site and would like to help you by walking you through it one time. Are you a confirmed virtual deputy?If yes when you access the site you will get a sign in box if you double click you will get your virtual name to sign in on,'''Click''' the screen changes and a Blue servo page comes up you,"Click"on close.The page showing all the cameras and numbers will be displayed now, you click on the number of the camera you wish to see. that page closes and another page comes up showing two video screens the one on the left will start to load with your video playing and if not you are having problems that I can only recommend visiting contact support at Blue servo.net