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Having trouble with dropdown box for addresses not disappearing

  • 1 reply
  • 4 have this problem
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  • Last reply by cor-el

joecarrl
joecarrl
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when I try to send out an e-mail. I enter the first letter of the address I want and the dropdown box comes down and I select the address I want and it goes into the address line BUT the dropdown box will not disappear. Help

when I try to send out an e-mail. I enter the first letter of the address I want and the dropdown box comes down and I select the address I want and it goes into the address line BUT the dropdown box will not disappear. Help

All Replies (1)

cor-el
cor-el
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  • Top 10 Contributor
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Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions is causing the problem (switch to the DEFAULT theme: Tools > Add-ons > Appearance/Themes).

In Firefox 4 you can use one of these to start in Safe mode:

  • Help > Restart with Add-ons Disabled
  • Hold down the Shift key while double clicking the Firefox desktop shortcut (Windows)

If it does work in Safe-mode then disable all extensions and then try to find which is causing it by enabling one at a time until the problem reappears.

  • Use "Disable all add-ons" on the Safe mode start window to disable all extensions.
  • Close and restart Firefox after each change via "File > Exit" (Mac: "Firefox > Quit"; Linux: "File > Quit")

See also: