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When I select some websites to open, the html screen appears instead of the website? I need help fixing this problem.

  • 1 reply
  • 5 have this problem
  • 4 views
  • Last reply by cor-el

rickyhill50
rickyhill50
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The technician from my internet provider said that I'm seeing the programming "behind" the webpage- he said it's the html information that I'm seeing.

The technician from my internet provider said that I'm seeing the programming "behind" the webpage- he said it's the html information that I'm seeing.

All Replies (1)

cor-el
cor-el
  • Top 25 Contributor
  • Moderator
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Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"

"Remove the Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).