We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

the older version is stuck in limbo and wont install cant even install latest version on firefox plus it wont let me uninstall any vrs. so i can start over can you help

  • 1 reply
  • 1 has this problem
  • 1 view
  • Last reply by DPMR

yard2yard
yard2yard
more options

vrs. 3 is stuck in upgrade on computer, cant uninstall it or upgrade it cant override it with vrs. 6 rither it keeps telling me to reboot computer to install previous vrs. of firefox when i reboot it doesnt install and my firefox is running really slow can you help

vrs. 3 is stuck in upgrade on computer, cant uninstall it or upgrade it cant override it with vrs. 6 rither it keeps telling me to reboot computer to install previous vrs. of firefox when i reboot it doesnt install and my firefox is running really slow can you help

All Replies (1)

DPMR
DPMR
more options

WARNING: This will remove all traces of Firefox. That means no bookmarks, no passwords, nothing.

Well first restart your computer and let it completely boot up, play a solitaire game for a few min. to be sure it doesn't go into a search drive mode or something.

After 5 min. go to Start/Control Panel and open the programs panel to uninstall Firefox. After that is done go to Start/Run and enter %appdata% this will open the data storage folder for apps you have installed. WARNING:be careful in there.

Find the folder called Firefox and only Firefox, delete it. It might be inside another folder called Mozilla. If this makes you nervous just rename it to oldFirefox.

Open IE and download Firefox from http://www.mozilla.org/en-US/about/

If you are asking how to get 3.0 back up try Diagnose Firefox issues using Troubleshoot Mode to recover.