Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

My scroll bar doesnt work when not in full screen mode.

  • 3 replies
  • 3 have this problem
  • 5 views
  • Last reply by cor-el

more options

I recently switched from Firefox 3 to Firefox 6. My scroll bar does not work when I am not engaged in full-screen mode, but does work when I am. by not work I mean I cant click on the scroll bar and drag it up or down with the mouse, but when in full-screen I can. Please explain, also I am using windows 7.

I recently switched from Firefox 3 to Firefox 6. My scroll bar does not work when I am not engaged in full-screen mode, but does work when I am. by not work I mean I cant click on the scroll bar and drag it up or down with the mouse, but when in full-screen I can. Please explain, also I am using windows 7.

All Replies (3)

more options

Try the Firefox SafeMode to see how it works there.
A troubleshooting mode, which disables most Add-ons.
(If you're not using it, switch to the Default Theme.)

  • You can open the Firefox 4/5/6/7 SafeMode by holding the Shft key when you use the Firefox desktop or Start menu shortcut.
  • Or use the Help menu item, click on Restart with Add-ons Disabled... while Firefox is running.

Don't select anything right now, just use "Continue in SafeMode."

To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before using the Firefox shortcut (without the Shft key) to open it again.

If it is good in the Firefox SafeMode, your problem is probably caused by an extension, and you need to figure out which one.
http://support.mozilla.com/en-US/kb/troubleshooting+extensions+and+themes

more options

It did not work in safemode. it still only works in fullscreen or windowed mode. but not full window

more options

Create a new profile as a test to check if your current profile is causing the problems.

See Basic Troubleshooting: Make a new profile:

There may be extensions and plugins installed by default in a new profile, so check that in "Tools > Add-ons > Extensions & Plugins" in case there are still problems.

If that new profile works then you can transfer some files from the old profile to that new profile (be careful not to copy corrupted files)

See: