Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

When I try to open a document in word, it wants to open it as a picture file. How do I change this setting?

  • 2 replies
  • 1 has this problem
  • 6 views
  • Last reply by kcarter

kcarter
kcarter
more options

I can no longer open word documents and view or work in them. Everything wants to open as a picture file and says there is "no preview available". I just need to know how to change the settings back to what they were so I can work in downloaded microsoft documents.

I can no longer open word documents and view or work in them. Everything wants to open as a picture file and says there is "no preview available". I just need to know how to change the settings back to what they were so I can work in downloaded microsoft documents.

All Replies (2)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

Are these Word documents email attachments that you are saving using right-click and Save Link As? It's possible that your email website has changed and instead you need to click the image or use the site's button.

kcarter
kcarter Question owner
more options

They are email attachments - when I upgraded to the newest version of Firefox is when it happened. Nothing on my end has changed. I can open them fine in Internet Explorer, it is just not my preferred browser.