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Cannot open Firefox due to this message: Error: Platform version "6.0.2" is not compatible with minVersion >=6.0.1 maxVersion<=6.0.1

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  • Last reply by cor-el

apudan
apudan
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I cannot open Mozilla Firefox. Instead, a XULRunner dialog box appears with the message: Error: Platform version "6.0.2" is not compatible with minVersion >=6.0.1 maxVersion<=6.0.1 edit

Can you please tell me how to solve this problem? I have been running Mozilla Firefox on my Dell laptop with Windows 7 os.

Thanks

I cannot open Mozilla Firefox. Instead, a XULRunner dialog box appears with the message: Error: Platform version "6.0.2" is not compatible with minVersion >=6.0.1 maxVersion<=6.0.1 edit Can you please tell me how to solve this problem? I have been running Mozilla Firefox on my Dell laptop with Windows 7 os. Thanks

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cor-el
cor-el
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If you use ZoneAlarm Extreme Security then try to disable Virtualization.

Do a clean reinstall and delete the Firefox program folder.