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Firefox is causing my computer to crash and reboot

  • 4 replies
  • 6 have this problem
  • 1 view
  • Last reply by user217153

user217153
user217153
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Since version 7.0.1, I believe Firefox is causing my computer to suddenly reboot. After observing this behavior for at least a month (I think), the only thing running when it happened was Firefox. No crash ID is given; computer just reboots while I'm in the middle of doing something. Sigh

Since version 7.0.1, I believe Firefox is causing my computer to suddenly reboot. After observing this behavior for at least a month (I think), the only thing running when it happened was Firefox. No crash ID is given; computer just reboots while I'm in the middle of doing something. Sigh

All Replies (4)

the-edmeister
the-edmeister
  • Moderator
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See this: https://support.mozilla.com/en-US/kb/Firefox%20crashes#w_get-help-fixing-this-crash

Vivek
Vivek
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hello,

In addition to the above please check if hardware acceleration is enabled: Tools > Options > Advanced > General (3rd entry under 'Browsing'). If so, try unchecking it.

user217153
user217153 Question owner
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Unfortunately, Firefox is causing my computer to crash; not the other way around. So, it isn't reporting any crash. All I have is crashdump files if someone knows how to read them, I saved them after my computer rebooted. Doesn't look like I can attach the crashdump files tho; only images. It just happened again! UUUUGH

user217153
user217153 Question owner
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Oh, and I'm running Windows XP Pro, SP3