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Download completed, but nothing happens after?

  • 1 reply
  • 1 has this problem
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  • Last reply by cor-el

yknott
yknott
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I have completed the download (3 times!), but nothing happens after that is completed. What's next? I'm not prompted to do anything. I'm on a Macbook Pro, so do I drag the icon into my App Store? I can't find an application folder. HELP!

I have completed the download (3 times!), but nothing happens after that is completed. What's next? I'm not prompted to do anything. I'm on a Macbook Pro, so do I drag the icon into my App Store? I can't find an application folder. HELP!

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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See:

If there are problems with updating or with the permissions then easiest is to download the full version and trash the currently installed version to do a clean install of the new version.

Download a new copy of the Firefox program and save the disk image (dmg) file to the desktop

  • Trash the current Firefox application to do a clean (re-)install
  • Install the new version that you have downloaded

Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data.