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My account number and password will not delete when I log out from web site MF Global (which is a futures trading account)

  • 2 replies
  • 2 have this problem
  • 1 view
  • Last reply by cor-el

casey1927
casey1927
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MF Global (formerly Lind-Waldock) is a futures/0ptions company that I trade on from time to time. I have logged on my account number and password but when I log out and close the MF Global window and close Firefox the account number and password remain. When I log in to MF Global again my account is still open. This disturbing because a considerable amount of $$$ are involved. I had MF Global's tech department try to cancel the account and password and they couldn't do it. This does not occur on Safari! MF Global suggested it must be locked only on Firefox. Can you help right away??? Thank you. [Personal information removed by moderator. Please read Mozilla Support rules and guidelines, thanks.]

MF Global (formerly Lind-Waldock) is a futures/0ptions company that I trade on from time to time. I have logged on my account number and password but when I log out and close the MF Global window and close Firefox the account number and password remain. When I log in to MF Global again my account is still open. This disturbing because a considerable amount of $$$ are involved. I had MF Global's tech department try to cancel the account and password and they couldn't do it. This does not occur on Safari! MF Global suggested it must be locked only on Firefox. Can you help right away??? Thank you. ''[Personal information removed by moderator. Please read [[Forum and chat rules and guidelines]], thanks.]''

Modified by Chris Ilias

All Replies (2)

Andrew
Andrew
  • Moderator
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Can you try clearing your cache and cookies and delete your history?

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Websites remembering you and automatically log you on or keep you logged on is stored in a cookie.

So you need t clear the cookies from that site to make the site forget you and log you out. Clear the cache and the cookies from sites that cause problems.

"Remove Cookies" from sites causing problems:

  • Firefox > Preferences > Privacy > Cookies: "Show Cookies"

If clearing the cookies doesn't help then it is possible that the file cookies.sqlite that stores the cookies is corrupted.

Rename (or delete) cookies.sqlite (cookies.sqlite.old) and delete cookies.sqlite-journal and cookies.txt, if they exist, in the Firefox Profile Folder in case the file cookies.sqlite got corrupted.