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I tried to sign up for your password saving system the other day. In doing so I had to create a master password. I now have lost the master password--it wouldn't accept most of my choices--and now I'm locked out of many of my websites.

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  • Last reply by cor-el

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keep on getting the message Password Required--please enter master password for security software security device. I have a MacBook pro 10.6.8

keep on getting the message Password Required--please enter master password for security software security device. I have a MacBook pro 10.6.8

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See:

If you reset the master password then you lose all stored passwords.

You can try to use the Time Machine to restore both key3.db and signons.sqlite to versions when you didn't had the master password.

You can use this button to go to the Firefox profile folder:

  • Help > Troubleshooting Information > Profile Directory: Open Containing Folder

See also: