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Unable to open Firefox: Mozilla Crash Reporter

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  • 36 have this problem
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  • Last reply by Thor62

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Recently I updating my firefox but within a few hours it stopped working. I constantly receive a "Mozilla Crash Reporter" that says: "We're Sorry

Firefox had a problem and crashed. We'll try to restore your tabs and windows when it restarts.

etc....." It gives the option to restart but when I click "Restart Firefox" the same window pops up again and again and again. I tried restarting, opening in safe mode, running scans (I have Norton 360), and system restore. Any thing to do with mozilla won't open and I'm not trying to uninstall because I have all my bookmarks in Firefox. The details of the "Mozilla Crash Reporter" states the following:

AvailableVirtualMemory: 2023514112 BuildID: 20111220165912 CrashTime: 1328338399 InstallTime: 1327124002 Notes: xpcom_runtime_abort(###!!! ABORT: Main-thread-only object used off the main thread: file e:/builds/moz2_slave/rel-m-rel-w32-bld/build/xpcom/base/nsCycleCollector.cpp, line 1273) ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 755 StartupTime: 1328338399 SystemMemoryUsePercentage: 54 Throttleable: 1 TotalVirtualMemory: 2147352576 URL: Vendor: Mozilla Version: 9.0.1

This report also contains technical information about

Please help, Thank you.

Recently I updating my firefox but within a few hours it stopped working. I constantly receive a "Mozilla Crash Reporter" that says: "We're Sorry Firefox had a problem and crashed. We'll try to restore your tabs and windows when it restarts. etc....." It gives the option to restart but when I click "Restart Firefox" the same window pops up again and again and again. I tried restarting, opening in safe mode, running scans (I have Norton 360), and system restore. Any thing to do with mozilla won't open and I'm not trying to uninstall because I have all my bookmarks in Firefox. The details of the "Mozilla Crash Reporter" states the following: AvailableVirtualMemory: 2023514112 BuildID: 20111220165912 CrashTime: 1328338399 InstallTime: 1327124002 Notes: xpcom_runtime_abort(###!!! ABORT: Main-thread-only object used off the main thread: file e:/builds/moz2_slave/rel-m-rel-w32-bld/build/xpcom/base/nsCycleCollector.cpp, line 1273) ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 755 StartupTime: 1328338399 SystemMemoryUsePercentage: 54 Throttleable: 1 TotalVirtualMemory: 2147352576 URL: Vendor: Mozilla Version: 9.0.1 This report also contains technical information about Please help, Thank you.

Chosen solution

-> Update Firefox to the latest version 10

Check and tell if its working.

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Chosen Solution

-> Update Firefox to the latest version 10

Check and tell if its working.

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Problem solved, thank you

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I updated to version 11.0 and got the same problem. How did you solve it? please!!!!!!

Modified by Thor62