Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

updates do not let me keep my Ancestry.com Advanced Image Viewer

  • 1 reply
  • 2 have this problem
  • 4 views
  • Last reply by user633449

more options

Firefox asks me to update - currently 10.0.1, but my add-on from Ancestry.com of Advanced Image Viewer 1.0.0.1 is incompatible. I use this all the time and don't want to redo it. How can I update my Firefox?

Firefox asks me to update - currently 10.0.1, but my add-on from Ancestry.com of Advanced Image Viewer 1.0.0.1 is incompatible. I use this all the time and don't want to redo it. How can I update my Firefox?

All Replies (1)

more options

Apparently Ancestry.com hasn't updated their toolbar to work with the Modern versions of Firefox. However, they do have a Beta which may work.

http://blogs.ancestry.com/ancestry/2011/11/16/beta-image-viewer-now-available-2/

Please use caution while using Beta software, as it may cause unintended problems.