Please help!
I have window 7 desktop. I have removed the add-ons on my Firefox 10.0.2, but it still crashes about 20 minutes of using it. I have already reset Firefox it default. I also tried to see if uninstall and reinstall would work, but it didn't. Please help I really don't like using Google chrome!
Here are the Crash IDs:
bp-cfb1cd86-0ebe-44d5-b863-da9e82120219 2/19/2012 5:20 PM
bp-6711a924-0cd2-4fd0-8646-bdc6c2120219 2/19/2012 4:38 PM
bp-fe61c0a3-1d93-4439-a52f-bf0b42120219 2/19/2012 4:37 PM
bp-08497a3c-bc76-4e8c-a6e6-8a2022120219 2/19/2012 4:35 PM
bp-b804524a-858b-4bfe-8ac7-3f4bc2120219 2/19/2012 4:32 PM
bp-6accde28-ae68-45a0-974c-781a82120219 2/19/2012 4:21 PM
bp-24af91cf-96f5-4332-a5eb-210ef2120219 2/19/2012 4:11 PM
bp-5b12425c-6feb-4416-8103-48cf22120219 2/19/2012 4:07 PM
bp-e86667c5-2a81-4fed-9cf5-26f102120219 2/19/2012 3:48 PM
bp-383cf701-125f-4c11-b759-dd4b32120219 2/19/2012 2:46 PM
bp-a55676fb-79cb-41fb-9f41-59f572120219 2/19/2012 2:41 PM
bp-b394f2b9-6870-4330-a8d2-9f8372120219 2/19/2012 9:21 AM
bp-4528545b-2471-4b5e-b090-02d632120219 2/19/2012 9:12 AM
bp-97423ab2-f115-4139-8917-3338d2120219 2/19/2012 9:09 AM
Modified by shelly6ss
Chosen solution
It is still crashing in the same McAfee ICF.dll, so you need to find to which McAfee component it belongs and disable it.
It shows in the Winsock LSP section of the crash report as an Internet Content Filter (don't remove that file or you break your internet connection)
- Internet Content Filter : 2 : 0 : C:\Windows\SYSWOW64\icf.dll
McAfee forum:
Read this answer in context 👍 0All Replies (5)
Looks like a problem with McAfee software (ICF.DLL)
Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance/Themes).
- Don't make any changes on the Safe mode start window.
- https://support.mozilla.org/kb/Safe+Mode
- https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
- https://support.mozilla.org/kb/Troubleshooting+plugins
You may have to contact McAfee for support.
I have had McAfee for a year and it never caused a problem. I will try the safe mode I will come back to let you know if it worked or not. By the way, I have always had my theme on default.
I am out of safe mode now. It hasn't crashed so far.
Modified by shelly6ss
It just crashed again bp-3185923a-25be-4287-bedd-300482120220 2/19/2012 8:39 PM. I clicked on the crash ID. It says:
Signature icf.dll@0xe4f0 More Reports Search
UUID 3185923a-25be-4287-bedd-300482120220
Date Processed 2012-02-20 02:39:37
Uptime 974
Last Crash 3.3 hours before submission
Install Age 11.3 hours since version was first installed.
Install Time 2012-02-19 15:20:12
Product Firefox Version 10.0.2
Build ID 20120215223356
Release Channel release
OS Windows NT
OS Version 6.1.7601 Service Pack 1
Build Architecture x86
Build Architecture Info AuthenticAMD family 16 model 6 stepping 3
Crash Reason EXCEPTION_ACCESS_VIOLATION_READ
Crash Address 0x1d001000
App Notes AdapterVendorID: 1002, AdapterDeviceID: 9616, AdapterSubsysID: 2aa9103c, AdapterDriverVersion: 8.702.0.0
D3D10 Layers? D3D10 Layers-
D3D9 Layers? D3D9 Layers-
Processor Notes Priority Job
EMCheckCompatibility True
Winsock LSP Internet Content Filter over [MSAFD Tcpip [TCP/IPv6]] : 2 : 1 : C:\Windows\SYSWOW64\icf.dll
Internet Content Filter over [MSAFD Tcpip [UDP/IPv6]] : 2 : 2 : Internet Content Filter over [MSAFD Tcpip [TCP/IP]] : 2 : 1 : C:\Windows\SYSWOW64\icf.dll Internet Content Filter over [MSAFD Tcpip [UDP/IP]] : 2 : 2 : Internet Content Filter over [RSVP TCPv6 Service Provider] : 2 : 1 : C:\Windows\SYSWOW64\icf.dll Internet Content Filter over [RSVP TCP Service Provider] : 2 : 1 : Internet Content Filter over [RSVP UDPv6 Service Provider] : 2 : 2 : C:\Windows\SYSWOW64\icf.dll Internet Content Filter over [RSVP UDP Service Provider] : 2 : 2 : MSAFD Tcpip [TCP/IPv6] : 2 : 1 : MSAFD Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [RAW/IPv6] : 2 : 3 : MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [UDP/IP] : 2 : 2 : MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll
RSVP TCPv6 Service Provider : 2 : 1 : RSVP TCP Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll RSVP UDPv6 Service Provider : 2 : 2 : RSVP UDP Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll Internet Content Filter : 2 : 0 : C:\Windows\SYSWOW64\icf.dll
Total Virtual Memory 4294836224
Available Virtual Memory 3772870656
System Memory Use Percentage 74
What does that mean?
Modified by shelly6ss
Chosen Solution
It is still crashing in the same McAfee ICF.dll, so you need to find to which McAfee component it belongs and disable it.
It shows in the Winsock LSP section of the crash report as an Internet Content Filter (don't remove that file or you break your internet connection)
- Internet Content Filter : 2 : 0 : C:\Windows\SYSWOW64\icf.dll
McAfee forum:
Thanks so much! I think it's my McAfee Family Protection. A tech was working on it to fix it and now it works, but I think it's messing up my Firefox somehow.