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Cannot open email messages for one website, but all other email websites are OK.

  • 1 reply
  • 2 have this problem
  • 8 views
  • Last reply by Matt_G

cwilkins45
cwilkins45
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My college email site won't work anymore after years of working fine. I can open the site but clicking on messages in my email does nothing. Internet Explorer has no problems - I can open sites without any problems. Also - my public school email site, hotmail and yahoo email sites have no problems in Firefox - only the college site. I can access my college email from Firefox when I use a different computer, so the problem lies within my computer.

My college email site won't work anymore after years of working fine. I can open the site but clicking on messages in my email does nothing. Internet Explorer has no problems - I can open sites without any problems. Also - my public school email site, hotmail and yahoo email sites have no problems in Firefox - only the college site. I can access my college email from Firefox when I use a different computer, so the problem lies within my computer.

All Replies (1)

Matt_G
Matt_G
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Hi cwilkins45,

I'd try starting Firefox in Diagnose Firefox issues using Troubleshoot Mode. If you don't have the issue while all of your add-ons, extensions, and themes are disabled, you can try adding them back in one by one until you find the culprit. You should look at the Extensions and Themes troubleshooting guide and the Troubleshoot issues with plugins like Flash or Java to fix common Firefox problems article as well.

Hopefully this helps!