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Online banking

  • 3 replies
  • 15 have this problem
  • 18 views
  • Last reply by cor-el

kal0711
kal0711
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Cannot log in to Nationwide internet banking in Firefox 11.o I get the front page but Login says internet banking is not working. Next screen says it's ok and sends you back to the first screen, which says it isn't. Works throughInternet explorer

Was working fine yesterday and other online accounts are fine. Have spoken with Nationwide who say there are no problems from their end. Can anybody help please?

Cannot log in to Nationwide internet banking in Firefox 11.o I get the front page but Login says internet banking is not working. Next screen says it's ok and sends you back to the first screen, which says it isn't. Works throughInternet explorer Was working fine yesterday and other online accounts are fine. Have spoken with Nationwide who say there are no problems from their end. Can anybody help please?

Chosen solution

Have done as you suggested cor-el and all working fine now, thank you very much for your help.

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All Replies (3)

cor-el
cor-el
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That issue can be caused by corrupted cookies.

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"
kal0711
kal0711 Question owner
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Chosen Solution

Have done as you suggested cor-el and all working fine now, thank you very much for your help.

cor-el
cor-el
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You're welcome