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Deleted my firefox sync account and now can't get back in.

  • 4 replies
  • 7 have this problem
  • 18 views
  • Last reply by mortz

mortz
mortz
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I recently upgraded to firefox 12 which appeared to break my firefox sync and would not allow me to re-pair my PC or any other devices to my account. In order to try fix the problem, I decided to delete my account. Having done this, I created a new sync account from firefox on my PC using the same email address as I had used in my previously deleted sync account.

This appeared to work alright and so I tried to pair my iPhone (using firefox home) to this new sync account. I used the passcode firefox home gave me and according to firefox on my PC, the sync was successful. However, a minute late, my iPhone came up with the error message "Login Failure: Unable to communicate with server (503)".

I then tried to log in to the firefox sync website with my email address, (https://account.services.mozilla.com/), and got the message "We were unable to log you in". I then clicked on the Forget your password link and entered my email address and got another error message "Unable to locate account. Please check username"!

It would appear that deleting my account and creating a new one with the same email address has stuff everything up? I don't want to have to use a different email address.

I recently upgraded to firefox 12 which appeared to break my firefox sync and would not allow me to re-pair my PC or any other devices to my account. In order to try fix the problem, I decided to delete my account. Having done this, I created a new sync account from firefox on my PC using the same email address as I had used in my previously deleted sync account. This appeared to work alright and so I tried to pair my iPhone (using firefox home) to this new sync account. I used the passcode firefox home gave me and according to firefox on my PC, the sync was successful. However, a minute late, my iPhone came up with the error message "Login Failure: Unable to communicate with server (503)". I then tried to log in to the firefox sync website with my email address, (https://account.services.mozilla.com/), and got the message "We were unable to log you in". I then clicked on the Forget your password link and entered my email address and got another error message "Unable to locate account. Please check username"! It would appear that deleting my account and creating a new one with the same email address has stuff everything up? I don't want to have to use a different email address.

Chosen solution

Have you tried creating a new sync account again with the same email address?

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All Replies (4)

Tannn3r
Tannn3r
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Chosen Solution

Have you tried creating a new sync account again with the same email address?

mortz
mortz Question owner
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Once I deleted my sync account, I have tried creating a new sync account once. Are you asking me to try again a second time?

Tannn3r
Tannn3r
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Yes, I was thinking it could have just been a glitch in the system.

mortz
mortz Question owner
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yep. tried a second time and that did the trick. can now log into the firefox sync website although I could not sync fire home on my iphone using the passcode and had to use the recovery key. Thanks for the help Tann3r. Looks like there was a glitch re-adding the same email address to the server.