Firefox crashes
There's 1 day I install CyberGhost VPN and after installation , CyberGhost VPN ask me to restart firefox . I restarted it and when I try to open it back , it keep crashing . I tried to update my firefox and it works but the problem still happen .
Chosen solution
Your Crash Report is -> https://crash-stats.mozilla.com/report/index/36a69d3e-126e-48c1-bb9b-cb82b2120511
Seems like the problem is with some Plugin that's causing Firefox to Crash. Perform the suggestions mentioned in the following article:
Also Delete All Files in your Temp folder. Here's how to do it:
- close Firefox (click Firefox button and click Exit or go to File Menu -> and click Exit)
- use Win + R key combination and enter %TEMP% in the Windows Run box
- your User Account's "Temp" folder will open
- Delete All Files and Folders inside your "Temp" folder
- Restart your system
Also check your system for spywares and malware as mentioned in this article:
Check and tell if its working.
Read this answer in context 👍 1All Replies (6)
Submit your latest Crash ID here as described in the following article:
- Get help fixing this Crash
- The Crash ID you provided earlier ( bfaa33c6-c76c-4b3f-85ac-2c7423e6ee32 ) is either incorrect or it has not been processed yet.
Your User Agent shows that you are using Firefox 13beta version. Is that correct ??
- Confirm by checking your Firefox version as mentioned in this article -> Find what version of Firefox you are using
- Provide your Firefox version info here in order for us to better solve your problem.
I am not sure the CrashID that you posted is a valid submitted Firefox CrashID. It is conceivable that using CyberGhost VPN interferes with the crash submission process.
My first thought is that maybe it is CyberGhost VPN that is causing the Firefox crashes. I suggest you test that by temporarily uninstalling CyberGhost.
Cyberghost is not listed as causing problems in http://kb.mozillazine.org/Firefox_crashes#Crash_when_starting_Firefox
I'm using Firefox 13Beta version . About the CrashID , I've checked my crash report and the latest one is bp-36a69d3e-126e-48c1-bb9b-cb82b2120511
Modified by LimPong
Chosen Solution
Your Crash Report is -> https://crash-stats.mozilla.com/report/index/36a69d3e-126e-48c1-bb9b-cb82b2120511
Seems like the problem is with some Plugin that's causing Firefox to Crash. Perform the suggestions mentioned in the following article:
Also Delete All Files in your Temp folder. Here's how to do it:
- close Firefox (click Firefox button and click Exit or go to File Menu -> and click Exit)
- use Win + R key combination and enter %TEMP% in the Windows Run box
- your User Account's "Temp" folder will open
- Delete All Files and Folders inside your "Temp" folder
- Restart your system
Also check your system for spywares and malware as mentioned in this article:
Check and tell if its working.
Modified by Hasan
After doing plugin updates and research , there's possibility that Foxit Reader plugin & WPF were causing the problems . I've disabled it and it works !
Glad to see its working.