Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I have just upgrade to Firefox 12 using XP. Firefox it does not open saying its already running. I want to find and save my Bookmarks but cannot open the progra

  • 2 replies
  • 9 have this problem
  • 4 views
  • Last reply by cor-el

jaydeeatom
jaydeeatom
more options

I have pages of bookmarks from years of reseach. I do not want to loose these, but cannot open Firefox to save them. How do I fix the problem, as well as saving my bookmarks?

I have pages of bookmarks from years of reseach. I do not want to loose these, but cannot open Firefox to save them. How do I fix the problem, as well as saving my bookmarks?

All Replies (2)

Michael Verdi
Michael Verdi
more options

Usually when this happens it just means that Firefox didn't completely quit the previous time for some reason. You can go to the task manager and quit the firefox process and probably be back in business. If you run into more trouble check out our help article about it - "Firefox is already running but is not responding" error - How to fix

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

If you can't solve it then try to create a new profile.

See "Basic Troubleshooting: Make a new profile":

If the new profile works then you can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files.

See: