Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I am running Firefox 12.0. Win 7 home premium 64 bit. Suddenly after upgrading to ver 12.0 my download helper 4.9.no longer works What's the fix?

  • 4 replies
  • 10 have this problem
  • 4 views
  • Last reply by majormom

more options

I'm running win 7 64 bit and have been using download helper for several years. It is up to date.ver 4.9.9 Suddenly, when I choose download a video, it seems to work sudden flashes on screen to include the default setting to convert flv to mp4, but the downloaded file is tiny and does NOT work. it remains in flv format and the "failed to conv" is added to the file name

I'm running win 7 64 bit and have been using download helper for several years. It is up to date.ver 4.9.9 Suddenly, when I choose download a video, it seems to work sudden flashes on screen to include the default setting to convert flv to mp4, but the downloaded file is tiny and does NOT work. it remains in flv format and the "failed to conv" is added to the file name

Chosen solution

I RESOLVED THE ISSUE. I uninstalled the converter. Re installed after a cold boot. The sites that would not load properly: I did a ixquick search of the titles that wouldn't download and found them at another location. They then downloaded perfectly. from the new location

Read this answer in context 👍 0

All Replies (4)

more options

If you right-click the Downloadhelper icon and choose Media, you should see a list of files you can download. Do you get that? If so, you could at least download the video. Quite often I am given a choice of downloading as either .mp4 or .flv.

more options

No, that media choice was there I chose it but there was a flash and it downloaded 1,.78MG (no way in that time with my connection speed) and it added that failedconv to the file name

more options

OK, I see the difference. The file now shows in the "firefox download" window. It never did before, it went directly to "My videos". That is the PROBLEM. What is the fix?

more options

Chosen Solution

I RESOLVED THE ISSUE. I uninstalled the converter. Re installed after a cold boot. The sites that would not load properly: I did a ixquick search of the titles that wouldn't download and found them at another location. They then downloaded perfectly. from the new location