Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Sync says it is sending me a password reset but I never receive it

  • 21 replies
  • 25 have this problem
  • 5 views
  • Last reply by Genesistt

MrPisces
MrPisces
more options

I have never had Sync work on a consistent basis for me. I am trying yet again to start from scratch to make it work right.

I asked for Sync online to email a password reset, and it says that it sent the password reset, but I never recieve the email. I know I am not inputting my email address incorrectly.

I also tried a different email address and Sync correctly rejects the email address as not having a Sync account.

I have never had Sync work on a consistent basis for me. I am trying yet again to start from scratch to make it work right. I asked for Sync online to email a password reset, and it says that it sent the password reset, but I never recieve the email. I know I am not inputting my email address incorrectly. I also tried a different email address and Sync correctly rejects the email address as not having a Sync account.

All Replies (1)

Genesistt
Genesistt
more options

I bought a new computer and have been trying to sync my Firefox for the last week. No joy. I keep asking for the email reset, but no joy. And the frustrating thing is I'm sure I'm using the right password. Why can't they just make it that you input your key and boom! you're synced? Why do you have to have an account and password too? So annoying!!!

  1. 1
  2. 2