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Firefox will not download to MAC; two files downloaded (33 mb; 2 files zero kb available)

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  • 2 have this problem
  • 2 views
  • Last reply by cor-el

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Download current version for MAC. My computer is MAC OS X, ,10.6.8. 16-1.0.2 is downloaded; 33mb. Have to click on the downloaded program in the download list. Starts and disk icon appears on desktop. Nothing happens. Click on moving Firefox to App folder. 1 of 2 selected, Zero KB available. Trying to download 86 mb. Image labeled Firefox appears in app folder. Looks like stack of paper; circle with line through it is on top of papers.

Download current version for MAC. My computer is MAC OS X, ,10.6.8. 16-1.0.2 is downloaded; 33mb. Have to click on the downloaded program in the download list. Starts and disk icon appears on desktop. Nothing happens. Click on moving Firefox to App folder. 1 of 2 selected, Zero KB available. Trying to download 86 mb. Image labeled Firefox appears in app folder. Looks like stack of paper; circle with line through it is on top of papers.

All Replies (1)

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Make sure that Firefox gets installed properly.

Open the Firefox disk image (DMG) file and drag the Firefox program to the application folder on your hard drive.
You shouldn't double-click the Firefox application to run it from the disk image, but drag it out of the DMG folder instead.


If that still doesn't work then try to repair the disk permissions: