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Why do I have to reboot my laptop when Firefox crashes?

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  • Last reply by cor-el

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It only happens when I attempt to log into any of my 3 online bank accounts. The system freezes and the 'Not Responding' tag appears in the top line of the menu and I can do nothing more than reboot to be able to get back online. I tried loading IE so that I could get back online by using that if FF crashed but that doesn't work either!

It only happens when I attempt to log into any of my 3 online bank accounts. The system freezes and the 'Not Responding' tag appears in the top line of the menu and I can do nothing more than reboot to be able to get back online. I tried loading IE so that I could get back online by using that if FF crashed but that doesn't work either!

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The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

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rebooted after reset; tried to log into one of the accounts; crashed; had to reboot, again!

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If you have submitted crash reports then please post the IDs of one or more crash reports that have this format:

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the IDs of the submitted crash reports on the about:crashes page.

  • You can open the about:crashes page via the location bar, like you open a website.

See: