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Can't use Search Tools in 'Google search'

  • 3 replies
  • 7 have this problem
  • 1 view
  • Last reply by cor-el

rossnixon
rossnixon
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When I search using Google, on Firefox 18 Beta 4, I get a list of hits.

All good, but when I want to customize the results, for example to restrict the hits to the last 24 hours, I click on 'Search Tools' - which should list the options.

But I get nothing.

The page title flicks between 'Redirect' and 'Connecting' repeatedly.

The address bar shows the following: data:text/html,<title>Redirect</title><a href="" style="color:blue"></a><meta http-equiv=refresh content="0;url=">

When I search using Google, on Firefox 18 Beta 4, I get a list of hits. All good, but when I want to customize the results, for example to restrict the hits to the last 24 hours, I click on 'Search Tools' - which should list the options. But I get nothing. The page title flicks between 'Redirect' and 'Connecting' repeatedly. The address bar shows the following: data:text/html,<title>Redirect</title><a href="" style="color:blue"></a><meta http-equiv=refresh content="0;url=">

All Replies (3)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Make sure that you aren't blocking Google cookies if there are problems on Google web pages.

Reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Press and hold Shift and left-click the Reload button.
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (MAC)

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do not click the Reset button on the Safe mode start window or otherwise make changes.
rossnixon
rossnixon Question owner
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Thanks.

Was not cookies. Must be an add-on, as Firefox Safe Mode works fine.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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If it does work in Firefox Safe-mode then disable all extensions (Tools > Add-ons > Extensions) and then try to find which is causing it by enabling one extension at a time until the problem reappears.

Close and restart Firefox after each change via "File > Exit" (Mac: "Firefox > Quit"; Linux: "File > Quit")