We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I cannot edit email messages before sending

Achias
Achias
more options

When composing a message in email (it happened while composing this message the first time also); if I have to move the cursor for any reason, I get an alert sound from the computer and can do nothing else without cancelling the message and starting over. This does not happen in safari which I switched to, but I don't like as well.

I removed Firefox from my computer and reloaded it, but the problem persists.

Mac 10.6.8

When composing a message in email (it happened while composing this message the first time also); if I have to move the cursor for any reason, I get an alert sound from the computer and can do nothing else without cancelling the message and starting over. This does not happen in safari which I switched to, but I don't like as well. I removed Firefox from my computer and reloaded it, but the problem persists. Mac 10.6.8

All Replies (4)

iamjayakumars
iamjayakumars
more options

Update to latest version of Firefox 18.0.2 and give a try in safe mode...

Try the Firefox Safe Mode to see how it works there. The Safe Mode is a troubleshooting mode, which disables most add-ons.

(If you're not using it, switch to the Default theme.)

  • You can open the Firefox 4.0+ Safe Mode by holding the Shift key when you use the Firefox desktop or Start menu shortcut.
  • Or use the Help menu item and click on the Restart with Add-ons Disabled... menu item while Firefox is running.

Don't select anything right now, just use "'Start in Safe Mode" To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before using the Firefox shortcut (without the Shift key) to open it again. If it is good in the Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one.

Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article for that.

When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.

Achias
Achias Question owner
more options

Safe mode worked. I'll try the troubleshooting site next.

Achias
Achias Question owner
more options

Following the instructions, I found a few extensions that I didn't want anymore and removed them. Everything is back to normal now, and the machine is running faster too. Thanks for the help!

iamjayakumars
iamjayakumars
more options

Cool, make sure your extensions are updated!