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Comment section will not load (engadget.com)

  • 18 replies
  • 2 have this problem
  • 2 views
  • Last reply by vampyren

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Hi, As the title says for some reason i can no longer see the comments section on engadget. I know for sure this was ok but no idea when it stopped working (maybe update 16/17). I have already tried Safe Mode, cleaning the cashe, creating a new clean profile, re-installing Firefox and latest Java v7update13 and Flash. Also seen several posts like below and nothing has been successful so far i'm afraid. https://support.mozilla.org/en-US/questions/937852?esab=a&as=aaq https://support.mozilla.org/en-US/questions/937493

I'm working on on a computer from wrok and it does use proxy (can not disable this since Firefox stops working without proxy which is another strange problem i have had for years). On IE i can however see the comment section fine so this problem is only seen on Firefox.


Please can anyone make sense out of this?

Hi, As the title says for some reason i can no longer see the comments section on engadget. I know for sure this was ok but no idea when it stopped working (maybe update 16/17). I have already tried Safe Mode, cleaning the cashe, creating a new clean profile, re-installing Firefox and latest Java v7update13 and Flash. Also seen several posts like below and nothing has been successful so far i'm afraid. https://support.mozilla.org/en-US/questions/937852?esab=a&as=aaq https://support.mozilla.org/en-US/questions/937493 I'm working on on a computer from wrok and it does use proxy (can not disable this since Firefox stops working without proxy which is another strange problem i have had for years). On IE i can however see the comment section fine so this problem is only seen on Firefox. Please can anyone make sense out of this?

All Replies (18)

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Its working perfectly for me...

try it by clearing the cookies and give a try..

provide the screen shot of that...

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Hi, i wish it was that simple, as i wrote i have done extensive testing and cleaned everything but anyway i tested again and no go. For me it looks as the picture below. Second picture is from IE where it loads correctly. On my home pc it works also well in Firefox but my problem is on work pc which i use allot.

I'm actually considering to go back a few steps in FF and see if older version have this problem.

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Just tried the beta v19 and same problem, strangely on other sites it works just fine, like http://www.theverge.com/2013/2/15/3993970/playstation-4-will-stream-ps3-games-reports-wsj

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Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe mode start window or otherwise make changes.
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Thanks for the reply but guys please read my first post: " I have already tried Safe Mode, cleaning the cache, creating a new clean profile, re-installing Firefox and latest Java v7update13 and Flash."

To Firefox defense i also installed Chrome and its the same problem there. Only IE manage to show it correctly.

This is a hard nut to crack :)

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I use the NoScript extension. In order to get the comments to appear, I have to allow scripts from the following domains:

blogsmithmedia.com
livefyre.com
fyre.co

If you use any filtering tools external to Firefox (e.g., security suite, stand-alone software firewall, Windows hosts file), make sure that scripts from those domains are not blocked.

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Not using any, you can see all i use in the system details i attached. Since it dont work even in safemode (all add-on disabled) it cant be the cause, also it works in IE so the computer isnt blocking it i suppose.

Is there anything in the java control or even in firefox like about:config that can affect this ?

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Hi vampyren, I wasn't suggesting that you are using the NoScript extension, just identifying the domains whose scripts appear to be blocked.

The Java plugin doesn't block scripts from running, so you can ignore Java.

JavaScript -- no relation to Java -- can be blocked on a site-by-site basis by handwritten rules in two preference files (prefs.js and user.js). You would not have those unless you or some external software added them after installation.

But -- upon further review, you have four sharing buttons between the article and where the comments should appear. You cannot get the complete set of four buttons unless all of those domains are allowed, so my earlier thought that the domains were completely blocked does not appear to be the problem. I will look at this a bit more.

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The script to retrieve and insert the comments is hard to read. One of the steps is to make the comments visible. Could you try the following to see whether the comments are there but the styling has failed?

(1) Open the page and scroll down to the beginning of the blank comment area. For example, you can position the page so the sharing icons at the top.

(2) From the View menu (tap the Alt key to display the classic menu bar if needed):

View > Page Style > No Style

(This affects the tab and is not site specific.)

(3) As your eyes adjust, can you see (or find) the comment count line? Current it reads 115 comments (this may have increased by the time you test) and is immediately above the Livefyre logo.

If the script has added the comments to the page, it might be stalling out before it completes or the style change might be blocked somehow.

If you have partial results, e.g., a comment count but no actual comments, then there appears to be some other failure.

You can use

View > Page Style > Basic Page Style

to switch the tab back to its earlier condition.


By the way, does the Livefyre "demo" work? If you go to this site, there is an orange button that says "GET LIVEFYRE" and to the right "DEMO OUR COMMENT STREAM":

http://www.livefyre.com/

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Hi again,

I tried your advice and couldnt see the comment even without page style.

Also tried the livefyre demo and it works fine on their page, i can see 71 comments right now. Even made a comment there with this text: --> testing testing, this doesnt work for me on engadget :(

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Hi vampyren,

I tried your advice and couldnt see the comment even without page style.

That's useful feedback. Something is going wrong in fetching the comments and inserting them into the page. Figuring out the cause -- once you've ruled out add-ons by testing in Safe Mode and a new profile, and system level blocking -- can require a lot of digging. For example, watching whether the request is ever sent and what kind of response is received (if any) from the Livefyre server. If the request isn't being sent, is Firefox getting hung up waiting for a response from a different server (sometimes you will see a note in the lower left corner of the browser indicating what Firefox is waiting for, or the "x" will never clear from the URL bar). The Firebug extension and the Fiddler HTML proxy are useful for this process, but it might be more effort than you want to put in...

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Thank you for the tips, i can try them tomorrow and see if i can learn something. the thing is using IE it works so somehow this must be FF specific problem. We do have a proxy at work but since IE works i dont think that is the problem. I will update if i find anything useful. Any tips what i should look for?

ps. pages load fully so i cant see any waiting when i load the page.

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do you have adblocker installed? i had this problem but when i select "disable on this page only" on my adblocker, the comments are shown.

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Yes i have adblock and it did not make a difference to disable or remove.

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and you refreshed after disabling blocking on engadget? after i disabled on page, the stop sign in bottom left of my screen changes from red to grey, hit F5 (refresh page) and the comments loaded up. must be some other add-on thats blocking.

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Create a new profile as a test to check if your current profile is causing the problems.

See "Creating a profile":

If the new profile works then you can transfer some files from an existing profile to the new profile, but be careful not to copy corrupted files.

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I tried all of that without success :( I think its my work proxy that is the problem, now i cant even see anything on facebook.....

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I think we can close this topic since the problem is somehow connected to our company proxy and their firewall. I see more and more pages not loading properly ....

Thanks allot everyone for you great tips and ideas.