Firefox has started crashing every time I start it, and only works in safe mode
Fire Fox now crashes every time I try and start it, an afer several attempts at a normal start allows me to start in safe mode, this has just happened over the last 24-48 hours. Not added any new extensions, would like to be able to use FireFox again
Chosen solution
Did you close and restart Firefox or possibly reboot the computer
- Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"
- https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
See also:
- bug 812683 - Win7 startup crash in _d2d_clear_surface @ CContext::RestorePipelineStateImpl (d3d11.dll, after installing KB2670838)
(please do not comment in bug reports: https://bugzilla.mozilla.org/page.cgi?id=etiquette.html)
Read this answer in context 👍 3All Replies (6)
Please disable Hardware acceleration Turning off hardware acceleration
Tried that and it still won't start
If you have submitted crash reports then please post the IDs of one or more crash reports that have this format:
- bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx
You can find the IDs of the submitted crash reports on the about:crashes page.
- You can open the about:crashes page via the location bar, like you open a website.
See:
- http://kb.mozillazine.org/Mozilla_Crash_Reporter
- https://support.mozilla.org/kb/Mozilla+Crash+Reporter
If you can't open Firefox then see:
- http://kb.mozillazine.org/Mozilla_Crash_Reporter#Location_of_crash_reports
- http://kb.mozillazine.org/Mozilla_Crash_Reporter#Viewing_crash_reports
See also:
All submitted tonight
bp-77b15fc0-b5e1-4d1e-88d4-be4fc2130227 bp-ce879684-8808-497b-b31d-6a7952130227 bp-d50c602b-6ce9-458a-a54b-496672130227 bp-609a847c-ef48-47f9-b257-992902130227 bp-50352628-2f21-431b-997c-e07322130227 bp-7bbb924a-4b50-4eb2-b009-a09c22130227 bp-5cd9adc7-bb78-4ce0-a038-b518b2130227 bp-c2639c97-e689-48f1-baf9-f3ea12130227 bp-28f36a95-aa7e-439f-b05c-a80a12130227 bp-61597fac-dc2b-462a-b3e0-f49572130227 bp-bae5dcd7-fa3f-4c3c-8745-889c42130227 bp-3d51ee52-1d19-4c2f-b34c-d33592130227 bp-1de78df6-2ab9-40bb-973a-592b72130227 bp-2c352f75-82d5-47ac-b3d7-b7f902130227 bp-3607a49f-e4c0-4d78-803a-fde132130227
Modified by cor-el
Chosen Solution
Did you close and restart Firefox or possibly reboot the computer
- Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"
- https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
See also:
- bug 812683 - Win7 startup crash in _d2d_clear_surface @ CContext::RestorePipelineStateImpl (d3d11.dll, after installing KB2670838)
(please do not comment in bug reports: https://bugzilla.mozilla.org/page.cgi?id=etiquette.html)
Thanks seemed to have solved by updating Graphics driver and disabling hardware acceleration.