Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

My email is not working - works on IE - ISP says uninstall Firefox and reinstall. Is there an easy process for this?

  • 2 replies
  • 1 has this problem
  • 1 view
  • Last reply by cor-el

melbrowning
melbrowning
more options

There seems to be some conflict on signing into my ISP email account. No error message, it just won't try to sign on. Works on IE. ISP had me upgrade Firefox. No. change. Last suggestion from ISP was uninstall Firefox and reinstall. Is there a way to do this without loosing bookmarks and that sort of thing. I hate MS generally and IE particularly. Is there help?

There seems to be some conflict on signing into my ISP email account. No error message, it just won't try to sign on. Works on IE. ISP had me upgrade Firefox. No. change. Last suggestion from ISP was uninstall Firefox and reinstall. Is there a way to do this without loosing bookmarks and that sort of thing. I hate MS generally and IE particularly. Is there help?

Chosen solution

This can be caused by corrupted cookies or cookies that are blocked (check the permissions on the about:permissions page).

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window or otherwise make changes.
Read this answer in context 👍 2

All Replies (2)

Donnie
Donnie
more options

What specifically is occurring?

See: Fix login issues on websites that require a username and password

Modified by Donnie

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Chosen Solution

This can be caused by corrupted cookies or cookies that are blocked (check the permissions on the about:permissions page).

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window or otherwise make changes.