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Firefox not loading pages from external links

  • 3 replies
  • 3 have this problem
  • 1 view
  • Last reply by chroma601

chroma601
chroma601
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When I get an email with a link, and ask Android to open it, the browser opens and appears to be loading. But only a blank page is there. If I then close the browser and reopen it, I see the page.


Help appreciated.

When I get an email with a link, and ask Android to open it, the browser opens and appears to be loading. But only a blank page is there. If I then close the browser and reopen it, I see the page. Help appreciated.

Chosen solution

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. The Firefox cache temporarily stores images, scripts, and other parts of websites while you are browsing.
Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies, do the following:

  1. Tap the menu icon located at the top right corner. This is the icon with 3 bars. On older Android devices you'll have to press the hardware menu key and then tap More.
  2. Tap Settings.
  3. After that, you will be taken to the settings screen. In the settings screen, look under the section Privacy & Security and select Clear private data.
  4. You will then be taken to a list of what can be cleared. Select the following 2 for deletion:
    • Cookies & active logins
    • Cache
  5. After those have been selected, tap the Clear data button to actually clear the cache and cookies.


Did this help you with your problems? Please let us know!

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All Replies (3)

iamjayakumars
iamjayakumars
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Chosen Solution

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. The Firefox cache temporarily stores images, scripts, and other parts of websites while you are browsing.
Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies, do the following:

  1. Tap the menu icon located at the top right corner. This is the icon with 3 bars. On older Android devices you'll have to press the hardware menu key and then tap More.
  2. Tap Settings.
  3. After that, you will be taken to the settings screen. In the settings screen, look under the section Privacy & Security and select Clear private data.
  4. You will then be taken to a list of what can be cleared. Select the following 2 for deletion:
    • Cookies & active logins
    • Cache
  5. After those have been selected, tap the Clear data button to actually clear the cache and cookies.


Did this help you with your problems? Please let us know!

iamjayakumars
iamjayakumars
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If still you have the problem

  1. Remove your firefox from your mobile.
  2. Restart your Mobile
  3. Install from the Google Play
chroma601
chroma601 Question owner
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This seems to work upon quick checking. Should the problem persist, I will reinstall.

Thanks. Firefox is my favorite browser just for Request Desktop Site. Great to have it working right again!

Modified by chroma601