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I can't get the latest version 21.0 to update on my computer.

  • 4 replies
  • 5 have this problem
  • 3 views
  • Last reply by cor-el

JRBenes
JRBenes
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I have downloaded & installed the new version, Help says I have the latest version. BUT the top of the browser screen is the old one. Firefox tells me I'm using an outdated version. Other programs tell me its an outdated versions. newer plugins dont work. The other user on my computer has correct version.

HOW DO I GET IT TO UPDATE WITHOUT LOSING MY PASSWORDS< BOOKMARKS ECT?????????????

I have downloaded & installed the new version, Help says I have the latest version. BUT the top of the browser screen is the old one. Firefox tells me I'm using an outdated version. Other programs tell me its an outdated versions. newer plugins dont work. The other user on my computer has correct version. HOW DO I GET IT TO UPDATE WITHOUT LOSING MY PASSWORDS< BOOKMARKS ECT?????????????

All Replies (4)

Amit Kumar Thakur
Amit Kumar Thakur
  • Locale Leader
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can you try updating from menu Help->About Firefox. it will automatically update it.

the-edmeister
the-edmeister
  • Moderator
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User Agent: Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9.2.25) Gecko/20111212 Firefox/3.6.25 ( .NET CLR 3.5.30729; .NET4.0C) FBSMTWB

Your user agent is "locked" to that older version by that FBSMTWB - Fast Browser Search - thing you have or had installed.

See this:
https://support.mozilla.org/en-US/kb/websites-say-firefox-outdated-or-incompatible

smo
smo
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If the other user on the same PC has no problems as you do, the following save and trusted method should work in your case:

Refresh Firefox - reset add-ons and settings

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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You get the orange Firefox menu button when the menu bar is hidden.

  • Firefox menu button > Options
  • View > Toolbars (press F10 to display the menu bar)
  • Right-click empty toolbar area

See: