Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

emails not received from sync

  • 3 replies
  • 3 have this problem
  • 13 views
  • Last reply by SJALL

more options

I am trying to sync 2 devices but no longer have my original password. When I try to reset by filling in my email address it says a email has been sent but it never arrives. Have tried yesterday and again today but still no email with a key.

I am trying to sync 2 devices but no longer have my original password. When I try to reset by filling in my email address it says a email has been sent but it never arrives. Have tried yesterday and again today but still no email with a key.

Chosen solution

Today, 2 days later, tried again and email arrived successfully. Thank you!

Read this answer in context 👍 0

All Replies (3)

more options

Did you look in the spam folder for those emails?

more options

I did but it is empty......

more options

Chosen Solution

Today, 2 days later, tried again and email arrived successfully. Thank you!