Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox graphic UI disappears

  • 3 replies
  • 2 have this problem
  • 1 view
  • Last reply by Horizon7

Horizon7
Horizon7
more options

On the 22.0 update i got crashes on www.hotmail.com when pressing the backwards button on my mouse.

I got adviced by a supporter to set the following configuration parameter to this: "gfx.content.azure.enabled": false,

Which resolved the crashing part, but instead then gave me black glitches whenever pressing back on the mouse.

So, now with the 23.0 update, i still have the same configuration, and whenever i press back while being on hotmail, the entire graphical UI disappears. Straight out, disappears, URL bar, search bar, firefox buttons, bookmarks, everything just goes away.

If i try to revert the setting i was originally told to change, then the browser starts to crash again.

Any ideas on how to resolve this?

On the 22.0 update i got crashes on www.hotmail.com when pressing the backwards button on my mouse. I got adviced by a supporter to set the following configuration parameter to this: "gfx.content.azure.enabled": false, Which resolved the crashing part, but instead then gave me black glitches whenever pressing back on the mouse. So, now with the 23.0 update, i still have the same configuration, and whenever i press back while being on hotmail, the entire graphical UI disappears. Straight out, disappears, URL bar, search bar, firefox buttons, bookmarks, everything just goes away. If i try to revert the setting i was originally told to change, then the browser starts to crash again. Any ideas on how to resolve this?

All Replies (3)

kobe
kobe
more options

Hello,

Try Firefox Safe Mode to see if the problem goes away. Safe Mode is a troubleshooting mode, which disables most add-ons.

(If you're not using it, switch to the Default theme.)

  • You can open Firefox 4.0+ in Safe Mode by holding the Shift key when you open the Firefox desktop or Start menu shortcut.
  • Or open the Help menu and click on the Restart with Add-ons Disabled... menu item while Firefox is running.

Once you get the pop-up, just select "'Start in Safe Mode"

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one. Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article for that.

To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.

Thank you.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Try to disable hardware acceleration in Firefox.

Horizon7
Horizon7 Question owner
more options

@ Waka_Flocka_Flame

Starting Firefox in Safe Mode do remove the problem, even with hardware acceleration, though, ive tried to sit and troubleshoot the addons (disabling all of them at the same time) when going back into normal, where the problems sadly do continue

@cor-el

Im not really completely sure whether or not to mark that as a solution Whenever i now go onto a video site streaming site, the video cannot keep up anylonger, though when i re-enable hardware acceleration, it can easily keep up