Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

When I go to a website requiring login, and am logged in automatically, I still get prompted by Software Security Defice for master password. New w/Firefox 24.

  • 4 replies
  • 3 have this problem
  • 6 views
  • Last reply by cor-el

oycejay
oycejay
more options

If I go to a website that requires a login & password, and I have it set up to automatically log me in, I get automatically logged in (it remembers by userid & password for that site), but the prompt from the Software Security Device for my master password appears as well. I can cancel the prompt and it goes away, but it shouldn't show up because I'm already logged in. This problem started happening after I downloaded Firefox 24 yesterday.

If I go to a website that requires a login & password, and I have it set up to automatically log me in, I get automatically logged in (it remembers by userid & password for that site), but the prompt from the Software Security Device for my master password appears as well. I can cancel the prompt and it goes away, but it shouldn't show up because I'm already logged in. This problem started happening after I downloaded Firefox 24 yesterday.

Chosen solution

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window.

Note that Firefox Sync also requires you to enter the Master Password.

Read this answer in context 👍 1

All Replies (4)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Chosen Solution

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window.

Note that Firefox Sync also requires you to enter the Master Password.

oycejay
oycejay Question owner
more options

I tried tried what you suggested and still had the problem. Then I tried logging off of the site, then revisited it and let it log on automatically again, and I did not get the prompt--it was as if the software security device didn't recognize I was logged on to that site, but once I logged off and let it log on again, the problem disappeared. Works fine now. thanks

shirleyone
shirleyone
more options

none of this is working. So what now? It's really irritating.  :-(

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Hi shirleyone

Could you please start a new thread for your question instead of posting in an existing thread?

Then you can provide more information like your operating system and installed extensions and installed plugins.